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Please allow me to express my appreciation to the staff
of the Kumasi Main Branch, National Investment bank, for an excellent service.
On February 24, 2017, I travelled
to Kumasi, got into an emergency situation and had to seek the services of the
Bank. The service I needed had to be approved from the main Branch in Accra;
the Bank closes at 4:30 pm. I walked into the Manager’s office at 4:05pm and
explained my situation. He was as empathetic as he was professional.
Whilst I filled the
necessary application form, the Manager called the Officer in charge of the
service, who had stepped out of his office, and then spoke to the section which
would approve the application in the main office in Accra. The application was
processed promptly. By 4:25pm, the Manager informed me that the application had
been approved by Accra. In the end, I got the service I wanted at 4: 45pm.
The Branch lived up to its motto and made my business
their business on that Friday, and I am so grateful. At a time in Ghana when
public service is usually offered apathetically, it was so refreshing to observe
such enthusiasm and professionalism among the staff.
Kudos to a very proactive Branch!
