Kudos to NIB Kumasi Main Branch

Please allow me to express my appreciation to the staff of the Kumasi Main Branch, National Investment bank, for an excellent service.

On February 24, 2017, I travelled to Kumasi, got into an emergency situation and had to seek the services of the Bank. The service I needed had to be approved from the main Branch in Accra; the Bank closes at 4:30 pm. I walked into the Manager’s office at 4:05pm and explained my situation. He was as empathetic as he was professional.

Whilst I filled the necessary application form, the Manager called the Officer in charge of the service, who had stepped out of his office, and then spoke to the section which would approve the application in the main office in Accra. The application was processed promptly. By 4:25pm, the Manager informed me that the application had been approved by Accra. In the end, I got the service I wanted at 4: 45pm.

The Branch lived up to its motto and made my business their business on that Friday, and I am so grateful. At a time in Ghana when public service is usually offered apathetically, it was so refreshing to observe such enthusiasm and professionalism among the staff.

Kudos to a very proactive Branch!