Dear President and Minister
STRATEGIC INVESTMENT SUSTAINS EDUCATION
It has become generally accepted that education paves the way for expedited development. Yet for education to yield the desired development in a country, its leaders must have the political will to invest in quality education in all forms ranging from infrastructure, enrolment, teaching-learning materials, human resources to classroom instruction, to mention five. That there is a link between education and development should be of interest to every country which desires to compete well in a world, the “scientific and technological advancement” of which has yielded the “knowledge economy”. Thus a nation’s development is conditional not upon its finances alone but also on its human resource capabilities. To bring educational systems to standards such that its beneficiaries can adapt to the speedy changes in the world, policymakers, educationist and other stakeholders must constantly strive for the inclusion of positive global trends in school curricula. Moving with the world has become necessary because the world has become interdependent so much that a community risks destabilization in many ways if it refuses to develop at a certain rate and in relevant areas at the appropriate time.
Every educational system, like society, is dynamic; subsequently, if a learning system remained stagnant, it would cease to serve the general interests and needs of its people. From that perspective, formal education in Ghana has not been allowed to stagnate. It has undergone several changes in the hope of staying abreast with the times. However, the changes are yet to yield the type of human resources prepared to put the nation first. This failure is largely due to poor management of resources and partly due to untimely changes in national governance. Additionally, sometimes, educational reforms are introduced merely for political expediency not for improving standard.
Successive governments have failed to continue educational policies started by their predecessors. Sometimes, a reform planned by one government is hastily implemented by another, many years after the proposed change. In its haste, the implementing government would fail to consider pertinent details of the reform, available resources--human and material--or simply implement selectively, ignoring those areas that might stretch resources and actually test government’s level of commitment. Oftentimes, the reforms have been mainly theoretical, creating a huge gap between theory and practice at all levels of education. Also, teachers are hardly educated well in the use of new syllabi, often leading to poor classroom instruction or worse situations where teachers use old syllabi instead of reverting to new ones. Due to poor supervision, such instances go undetected for an unacceptable period, putting some school children at a great disadvantage.
In many situations, hasty implementation of educational reforms has increased the frequency of school failures and dropouts rather than extend learning opportunities. In certain situations, the funds and resources available or targeted by originating government are no longer available at the time of implementation; or the implementing government may simply have other plans for funds available. Therefore educational changes are made without the crucial elements of improved infrastructure, teaching-learning materials and the human resources instrumental in executing curricula change. Worst of all, when ruling Governments are overwhelmed by the cost of implementing educational policies, rather than explore innovative ways for funding, they resort to educational reform. We are currently at one such crossroad.
Due to time constraints and declining performance, the duration at the secondary level was changed to four years. Anamuah-Mensah, chairman of the Committee that designed the reform, has opined that the increase may have been due to unavailable infrastructure and other resources for effective implementation of the hitherto three-year programme. The recommended strategy, however, was for Government to “devote infrastructure and resources to ... the kindergarten, the primary ... the junior high school levels (JHS) levels”, in order to secure a solid learning foundation for the secondary level. However, in an apparent attempt to rectify the situation where currently most high school graduates communicate very poorly in English and vernacular, possess woefully inadequate knowledge in mathematics and science, and are thus so limited in life, the previous government increased the years to four in order to make up for some of the lapses at the fundamental stages. Though not the ideal situation, educationists were prepared to accommodate it for a period to judge its effectiveness, while urging the government to strengthen the foundation.
But your government could not be that accommodating; after only three enrolments of the four-year group, you have reversed senior high school duration to three years. Educationists are concerned about the disruption; also the short duration could hardly be used to evaluate that system effectively. Some had suggested a ten-year pilot basis for the four year system. Even after parliamentary approval of the reversion, concerned Ghanaians still question its justification and lament the long-term damage to the generation whose education is being toyed with. A critical analysis creates the impression that the cost involved in providing infrastructure and human resource development for the extra year might have motivated the reversion. Whereas the previous government had planned to provide the resources over four years you promised to change the curriculum and offer free school uniforms to pupils, leaving out infrastructure.
A month to re-opening of the 2010/2011 Academic Year, the Minister has admitted that there is not enough classrooms to accommodate fresh secondary school entrants and has entreated the Ghana Armed Forces to be on standby with tents for those entrants who may have to be housed outside classrooms. He said it would be a temporary situation but I do not believe that. Once those students get settled in the tents and teaching starts, attention would shift onto other issues and the tents would become permanent structures. The rainy season is not over yet. The Minister also reported that “500 six-unit classrooms blocks are under construction in most senior secondary and technical schools. That may sound encouraging but the appalling fact is that were we a serious nation, these units would have been completed and keys handed over to the school this month. The worst fact is that we could have done that. Adding infrastructure was part of the reform; it was planned such that by the fourth year, the appropriate infrastructure would have been in place. If we had gone by that time-table, there would be no reason for the current tent situation. By even contemplating housing students in tents, you have taken education and nation back twenty years!
One keeps wishing that Ghana would learn from its mistakes. From my educationist point of view, there is simply no justification for this school crisis. Your government could have strategized such that, at least, the appropriate infrastructure would have been in place for a smooth transition for all students. How do we expect teaching and learning to be conducive in tents? Why should we turn our children into refugees in their own country? Do we even care about the children whose education we are so callously jeopardizing? How many children of politicians in Ghana would be among those who would sit in those tents? That the announcement was put at the back page of Wednesday August 4, 2010 issue of the Daily Graphic infuriates me. How many concerned citizens and parents saw that? Does the issue of our children’s education not warrant a front page? Dear Sirs, who speaks for the ordinary Ghanaian?
I expected the National Association of Graduate Teachers (NAGRAT) to vehemently oppose housing students in tents since they strongly advocated the reversal to three years. NAGRAT’s position was that the fourth year was adding to the financial burden of the ordinary Ghanaian parent. Well, the Association should now consider the future cost to parents and nation if students learn in tents. Would the environment motivate diligent study and assimilation? What good could we possibly expect from students who study in tents? And we just banned remedial classes in public schools! Yet there are other the issues.
Before the reversal, the Minister promised a curriculum review, logically, to suit the reduction in years. That has not been done. So we are going to use a four-year curriculum to manage a three-year programme. Also teachers have not been given appropriate orientation for the task of juggling two different learning groups. Of course, we are counting on God’s help whilst shirking our responsibility. Do we really expect good performance from both teachers and students?
I read once that the hallmark of a good commander is to know when to retreat. I am not asking for a retreat; I am advocating an achievable strategy. Politicians OWE the ordinary Ghanaian child. Therefore STOP all National Committee activity for a month, withhold every Parliamentary and Castle allowances in same period; use those funds to provide quality classroom structures. FINISH THAT TASK BEFORE SCHOOL RE-OPENS!
Yours faithfully
Dinah Amankwah
(Educationist)
Monday, 9 August 2010
Tuesday, 27 July 2010
Who Investigates the Death of the Ordinary Ghanaian?
It is good to see that even in a country where no rule seems to work, directives can be implemented immediately. Anyone who doubted that has been proved wrong by the case involving the wife of Deputy Minister of Energy, Alhaji Inusah. As soon as the death occurred, the IGP ordered that investigation be conducted since the woman supposedly died “through the negligence on the part of some medical staff”. Barely forty hours after the order, the Director General of Police Intelligence and Professional Standards Board Bureau (PIPS), DCOP Timothy Ashiley, informed Ghanaians in the March 23rd edition of the Daily Graphic that “with the exception of one more person to be talked to, a lot had been done by way of preliminary investigations”. He assured the general public there would be findings before the day ended.
That statement implies the efficiency of the police investigative machinery; in spite of the sad circumstances, Ghanaians can only commend the Service for such speedy action. However, that commendation would also raise issues concerning similar cases and the pathetic pace at which they are investigated. What about the young girl who died because nurses ignored her calls for attention? What about the mother whose baby was stolen at the hospital a year ago? And the mother who recovered from her caesarian section only to be informed that her son had died, and her grandmother had claimed the body for burial, even though she never gave a grandmother’s name as the next of kin and there was no record of the said grandmother? When she was hinted that a certain female employee in the ward had formed the habit of stealing newly born babies so she could sell them; she probed but she could not get an investigation started by the hospital. The case is over three years now; all she knows is that CHRAJ intends to take it up. When, she cannot tell What about the mother who died because a hospital did not have drugs because suppliers could not deliver due to delays in payment of health insurance claims? And the patient who died through side effects from medication he was taking because his doctors never bothered take routine tests that could have alerted them to the possible fatal outcome of his medication? Oh the list could go on!
Considering the high (maternal) mortality rate in the country, it is rather sad when one death is given urgent attention, giving the impression that some Ghanaians are worth more than others. Regardless of the circumstances surrounding her death, and the level of resources of the institution in which the death occurred, more tragic cases occur daily, and at an unacceptably alarming rate throughout the country’s hospitals and clinics. How many of such cases are locked up in police investigation years after occurrence?
Every Ghanaian deserves to benefit from the professionalism of the police. Dear IGP, please dive deeper into your cabinets and old files if you really mean well, for a preventable death is the real human tragedy. After all, the ordinary Ghanaian voter elevated Alhaji Inusah to the rank of a minister, therefore, the ordinary person is also worth attention!
Friday, 16 July 2010
DANGER! CHILDREN, PARENTS
Twice during the second week of July 2009, I was stopped on the road by two girls, between six and eight years, who asked me for money. The first wanted money to buy water; the second asked for “two thousand” (GH 20 pesewas). The second girl was walking with another female child. In both instances, I refused the requests mainly because I do not subscribe to such behaviour and granting their requests would have bee encouraging them.
However, I have since been very worried about these girls because of the danger in which they put themselves every time they solicit strangers for money. I asked myself a few questions: What if I had been a paedophile, a kidnapper or a ritual murderer? Would I have been able to lure the girls into my room, a kiosk, an uncompleted building or a waiting vehicle, under the pretext of giving them the money, so I could execute my wicked plans? I probably would. What would these children do for money? Probably a lot. My own answers did not ease my apprehensions because those were not shy girls. Both looked me straight in the eye as they spoke and I could not help but get the feeling that they had had practice. Whether they are staying with parents or guardians, what have these girls been told about talking to strangers let alone begging them for money? What do those two girls know about identifying and warding off child abusers? Does anyone even care about what happens to those two girls? I do.
“Charity”, they say, “begins at home”. Those children may be imitating their adult role models or it might be that they had genuine reasons for begging. Whatever the reason, adults raising children have a huge responsibility regarding protection. Children cannot afford to be too trusting these days. Adults are no longer the nexus of safety for children in our communities. The harm caused by an abuser could be permanent or even fatal, children must be told that. No amount of food or money is worth being traumatized for life, as is often the case with child abuse or molestation. Both girls and boys are at risk. Parents, live up to your responsibilities; the best protection you can give your children is to train them to detect danger and take the necessary precautions! It is possible to outwit child abusers but it takes systematic training, love and commitment from parents to raise smart children who can thwart the efforts of adults who are a menace to children. For starters, I have a friendly advice for my young friends out there.
Any child who begs strangers for money signs a warrant for her/his own molestation, kidnapping/death. In other words, such behaviour gives paedophiles, kidnappers and all child abusers a field day!
However, I have since been very worried about these girls because of the danger in which they put themselves every time they solicit strangers for money. I asked myself a few questions: What if I had been a paedophile, a kidnapper or a ritual murderer? Would I have been able to lure the girls into my room, a kiosk, an uncompleted building or a waiting vehicle, under the pretext of giving them the money, so I could execute my wicked plans? I probably would. What would these children do for money? Probably a lot. My own answers did not ease my apprehensions because those were not shy girls. Both looked me straight in the eye as they spoke and I could not help but get the feeling that they had had practice. Whether they are staying with parents or guardians, what have these girls been told about talking to strangers let alone begging them for money? What do those two girls know about identifying and warding off child abusers? Does anyone even care about what happens to those two girls? I do.
“Charity”, they say, “begins at home”. Those children may be imitating their adult role models or it might be that they had genuine reasons for begging. Whatever the reason, adults raising children have a huge responsibility regarding protection. Children cannot afford to be too trusting these days. Adults are no longer the nexus of safety for children in our communities. The harm caused by an abuser could be permanent or even fatal, children must be told that. No amount of food or money is worth being traumatized for life, as is often the case with child abuse or molestation. Both girls and boys are at risk. Parents, live up to your responsibilities; the best protection you can give your children is to train them to detect danger and take the necessary precautions! It is possible to outwit child abusers but it takes systematic training, love and commitment from parents to raise smart children who can thwart the efforts of adults who are a menace to children. For starters, I have a friendly advice for my young friends out there.
Any child who begs strangers for money signs a warrant for her/his own molestation, kidnapping/death. In other words, such behaviour gives paedophiles, kidnappers and all child abusers a field day!
Tuesday, 6 July 2010
FOOTBALL LESSONS FROM “GRIDIRON GANG”
“Gridiron Gang”, starring The Rock, is a movie about miscreant teenage boys who are trapped by neighbourhood gangs. Consequently, the boys have social and behavioural problems which send them into a correctional centre, but even there, loyalty to their respective gangs interfere with the corrective training they are expected to receive. The teenagers have problems with punctuality, being part of a team, responding to authority and accepting criticism. A Social Worker opts for one activity designed to help people improve in all four areas: “Football”[1]. The motivation behind the choice is that the game would compel the boys to apply themselves, cultivate mental toughness to endure strenuous training sessions. Constant practice leads to mastery and confidence, teaching the boys how to earn things rather than shoot their ways through life. Above all, the game gives the miscreants a focus in life, unleash their potentials, enabling them to do something with their lives. In the end, the boys break the tenacious hold of gangs, learning empathy through the game. Some progress to college and become assets to their communities, breaking the vicious chain of social liability that had hitherto characterized their lives.
I could not help but make comparisons; Gridiron Iron inmates, before they were reformed, can be likened to the larger Ghanaian society. As a people, our sense of time is poor to unproductive degrees. About 80% of Ghanaians--young and old--would rather cheat their way through success rather than genuinely earn things in life. We reward mediocrity and non-performance. Ghanaians’ general disrespect for law and order is a source of distress to conscientious residents. Our warped sense of entertainment and passion for recklessness, as exhibited during jubilations create a strong impression of a contemptible hedonist society, devoid of any sense of propriety and aim in life. 90% of Ghanaians will tear to pieces others’ efforts rather than support constructive endeavors. Worst of all, we live for the self rather than for community and nation. Indeed, we compare extremely well with the unruly bunch at the beginning of the movie.
If only football could do for our nation what it does for the gang in the movie! Before football is introduced to the Correctional Centre, 75% of the inmates, upon release, ended up in jail or got killed in drive by shootings. After they accept football and the disciplines that come with it, only 5% suffered that fate. Football actually helps to reform majority of the boys. The qualities that come with football: individual discipline, enthusiasm for work, diligence, punctuality--good time management, team/community spirit, endurance, whole-hearted efforts, appreciation for constructive criticism, empathy, mastery, self-confidence, to mention these, are desperately needed at the Ghanaian workforce and in our communities. The good news is that Ghanaians apply all these qualities when it comes to following football. All we is have to do is extend the passion to work and everyday activities and productivity would soar, Ghanaian confidence would be boosted to sky levels, GDP would shoot up. Our natural resources would get the necessary protection and we will all live in a clean environment. We would end the dependency syndrome; earn things in life and say goodbye to aid. Oh what a beautiful Ghana that would be!
Currently, about 90% of ordinary Ghanaians are infected with a high dose of mediocrity. Instead of embracing possibilities in life, they see obstacles and failure. They simply cannot anticipate progress. Their sense of mediocrity has clouded any possible vision they might have for self, community and nation. Rather than exercise initiative to turn their ways around, brainy Ghanaians frustrate and discourage initiative of visionary ones. They blame others rather than accept their weakness and make amends. Most Ghanaians forget that choices come with consequences; they do the wrong things and blame witches for bad effects. Many have become wishful thinkers; opt for the wrong course because God will not allow any tragedy. The result: Preventable loss of lives and property, sheer wasting of resources and entrenched poverty.
Tuesday, 29 June 2010
REJOINDER: Why MTN phones must win negative accolade (The Mirror 29/05/2010)
One of the painful realities of living in a lawless country like Ghana is that people’s rights are trampled upon whilst the custodians of the law intentionally look elsewhere, leaving those daring to voice their dissatisfaction needlessly unpopular and painfully isolated. The pain worsens when the abusers are foreigners--corporate groups and individuals--who come in and offer lousy services they would not attempt in their own countries. I refer to corporate communication service providers in the country and the insults they heap on subscribers. Knowing that these providers are linked with companies in Europe, North America, to name two, and acknowledging that relatively quality services are provided in those areas make it even more galling when receiving sub-standard communication services. But then, this is Africa! Even so, it must not be assumed that Ghanaian phone users are unaware of the abuses being heaped on them.
Whilst many subscribers may not be aware of all the rights and privileges they are entitled to as customers, they know very well that they are not being dealt with fairly. I have been collecting signatures from subscribers who are dissatisfied with the services they have been receiving from communication service providers. The eagerness with which subscribers respond to the questionnaire is a strong pointer of their awareness of being taken for granted. That about 90% of respondents are multiple subscribers also signals that all the providers in the country are not living up to their promises of good services. The service providers themselves are aware of the shoddy communication services they provide for Ghanaians, hence, their zealous attempts to camouflage substandard services with highly questionable products/sales package and community services.
If both subscribers and communication service providers are aware of the poor services being performed, then the authorities-- National Communications Authority (NCA), Ministry of Information, the Communications Minister—are also aware. This raises the question: Why are communication service providers not being sanctioned? The answer is simple. This is Africa and “Africans will go wherever there is money”. Once these providers provide funds for events and projects that should technically be performed by government and other authorities, the latter feign ignorance of non-existent services and the subscriber suffers. That will explain the inaction of the NCA in spite of the numerous complaints from phone users. It simply gives directives regarding communication services without making sure of implementation, replicating an appalling national habit. Fact. The NCA does not speak for telephone subscribers in the country; no one in authority does. Hail a national conspiracy theory!
Consequently, subscribers must look for innovative avenues to compel these corporate bodies to improve upon their services. The colossal challenge, however, is that there are three main categories of subscribers: First, the informed ones who publicly challenge these providers in the hope of achieving improved services. Second, those gulled by poor communication services but are unwilling to fight for their rights. Third, money-loving patrons who scramble for a pittance in exchange for substandard services, undermining their dignity in the process. Unfortunately, the second and third groups form an overwhelming majority, leaving a very small group who must exert all energy to be heard above the din of communication marketing gimmicks. “Negative accolade” is certainly a welcome approach, especially, since these providers are annually rewarded for ‘good’ services.
Note however that while MTN has mastered the art of stealing from its customers, it has not monopolized poor provision of communication services in the country. Tigo is another vessel that disturbs unendingly about excellent services but performs abysmally. I believe one can judge the extent of a provider’s poor services by the vigour of its advertisements. My survey shows that the others are just as guilty. If we are to embark on negative labelling, let us approach it holistically and assess all providers in the country. The problem goes far beyond useless phones!
Three years ago, to get back at MTN for poor services, I labelled it “Most useless Network” and changed to Tigo. My phone would not ring yet people kept asking me why I had turned off my phone. When I called, I got “out of coverage area”. Out of frustration, I changed to Tigo because I had been told it offered better and cheaper services. Currently, I am working on an apt label for poor performance for Tigo but it would be more fun to have others to compare/compete with. This time, I have lost complete trust in the providers so I am not eager for change. However, one cannot reach Tigo Customer Service because their lines are always busy. They send unwanted messages round the clock yet have no interest in customer feedback. Therefore, I have no recourse but negative labelling.
When I did my first labelling, I was venting my frustration and had no idea that it could become a collaborative venture and a possible avenue for redress. Having set the pace, I hope that other innovative subscribers would follow with better negative accolades to enable us register our dissatisfaction in the strongest possible terms. That may gall these communication service providers out of their marketing stunts, and perhaps, strive for efficiency. Negative labelling may well be the only option left to concerned subscribers since the formal mouthpiece suffers from a high dose of “moral deafness”. If it does not achieve anything at all, it would be hugely entertaining. If you don’t believe me, ask People’s Magazine and followers of the Oscar Awards. Oh yes, let us have fun at the expense of cheating communication service providers in the country!
Whilst many subscribers may not be aware of all the rights and privileges they are entitled to as customers, they know very well that they are not being dealt with fairly. I have been collecting signatures from subscribers who are dissatisfied with the services they have been receiving from communication service providers. The eagerness with which subscribers respond to the questionnaire is a strong pointer of their awareness of being taken for granted. That about 90% of respondents are multiple subscribers also signals that all the providers in the country are not living up to their promises of good services. The service providers themselves are aware of the shoddy communication services they provide for Ghanaians, hence, their zealous attempts to camouflage substandard services with highly questionable products/sales package and community services.
If both subscribers and communication service providers are aware of the poor services being performed, then the authorities-- National Communications Authority (NCA), Ministry of Information, the Communications Minister—are also aware. This raises the question: Why are communication service providers not being sanctioned? The answer is simple. This is Africa and “Africans will go wherever there is money”. Once these providers provide funds for events and projects that should technically be performed by government and other authorities, the latter feign ignorance of non-existent services and the subscriber suffers. That will explain the inaction of the NCA in spite of the numerous complaints from phone users. It simply gives directives regarding communication services without making sure of implementation, replicating an appalling national habit. Fact. The NCA does not speak for telephone subscribers in the country; no one in authority does. Hail a national conspiracy theory!
Consequently, subscribers must look for innovative avenues to compel these corporate bodies to improve upon their services. The colossal challenge, however, is that there are three main categories of subscribers: First, the informed ones who publicly challenge these providers in the hope of achieving improved services. Second, those gulled by poor communication services but are unwilling to fight for their rights. Third, money-loving patrons who scramble for a pittance in exchange for substandard services, undermining their dignity in the process. Unfortunately, the second and third groups form an overwhelming majority, leaving a very small group who must exert all energy to be heard above the din of communication marketing gimmicks. “Negative accolade” is certainly a welcome approach, especially, since these providers are annually rewarded for ‘good’ services.
Note however that while MTN has mastered the art of stealing from its customers, it has not monopolized poor provision of communication services in the country. Tigo is another vessel that disturbs unendingly about excellent services but performs abysmally. I believe one can judge the extent of a provider’s poor services by the vigour of its advertisements. My survey shows that the others are just as guilty. If we are to embark on negative labelling, let us approach it holistically and assess all providers in the country. The problem goes far beyond useless phones!
Three years ago, to get back at MTN for poor services, I labelled it “Most useless Network” and changed to Tigo. My phone would not ring yet people kept asking me why I had turned off my phone. When I called, I got “out of coverage area”. Out of frustration, I changed to Tigo because I had been told it offered better and cheaper services. Currently, I am working on an apt label for poor performance for Tigo but it would be more fun to have others to compare/compete with. This time, I have lost complete trust in the providers so I am not eager for change. However, one cannot reach Tigo Customer Service because their lines are always busy. They send unwanted messages round the clock yet have no interest in customer feedback. Therefore, I have no recourse but negative labelling.
When I did my first labelling, I was venting my frustration and had no idea that it could become a collaborative venture and a possible avenue for redress. Having set the pace, I hope that other innovative subscribers would follow with better negative accolades to enable us register our dissatisfaction in the strongest possible terms. That may gall these communication service providers out of their marketing stunts, and perhaps, strive for efficiency. Negative labelling may well be the only option left to concerned subscribers since the formal mouthpiece suffers from a high dose of “moral deafness”. If it does not achieve anything at all, it would be hugely entertaining. If you don’t believe me, ask People’s Magazine and followers of the Oscar Awards. Oh yes, let us have fun at the expense of cheating communication service providers in the country!
Friday, 9 April 2010
Ode to Ebenezer Akwasi Acheampong
In Memory of a Beloved Uncle
I
Wofa Acheampong was.
Affectionately and resides
now in our hearts.
now in our hearts.
The old adage goes:
One appreciates not what one has;
until one has not.
But I knew.
Always
You were precious to me.
I cherished you a lot.
I loved you a lot.
Even so
The extent I knew not.
But
These spasms of pain,
suffocating pangs,
heart-piercing pain;
the entrenched sadness
besieging my soul.
The gripping sensation of loss.
All
Manifesting in spontaneous tears,
copious outpouring of my emotion.
Clueing me about your space in my heart!
II
Your selflessness I treasured.
Your sense of commitment I admired.
Your passion for excellence I cherished.
Your fine mind I esteemed.
Your Legacy!
That sharp mind!
Transcending vicissitudes of life,
endeared you to insightful ones.
Mourning your exit, puzzled.
Inevitable or avertable?
III
Alas!
Agyeiwaa swayed not nature’s tide.
So
Seimaa wails.
Nana Ama moans .
Maame Afua grieves.
The baby leaving before the aged?
A page for Nana Grace you started.
A very worrying one, Wofa!
IV
Uncle and Father to some.
To others a Sibling.
To several a Son and Friend.
V
In shared grief,
we say
DA YIE.
ACHIE!
Thursday, 1 April 2010
COMMUNICATION SERVICES
Dinah Amankwah
The importance of communication in any human endeavour can never be overemphasized; in fact, the survival of humanity could be said to be contingent upon effective communication—oral, sign, written. The ability to conceive ideas and communicate such thoughts in a language understandable by others is a highly intellectual phenomenon that elevates the human species over other living organisms. That such communication is channelled variously also adds to human ingenuity and dynamism. Additionally, that human sophistication in communication has bettered with time can be perceived by innovative channels utilized and improved upon through civilizations to present times in which human communication across the globe is possible without physical movement. Mobile phones and Internet services have played crucial roles in de-emphasizing geographical barriers in human communication, raising accessibility to very high dimensions.
Even in cash-strapped communities, “mobile phones are helping to improve communication”. It is not surprising that a country like Ghana, the economy of which gives so much cause for concern, has citizens patronizing mobile communication services at a very high rate. All classes of Ghanaians--lettered and unlettered, females and males, young and old, employed and unemployed, rural and urban dwellers—patronize mobile phone services. Having several communication service providers competing in the country has increased supply which in turn has brought mobile phones within purchasing powers of the ordinary Ghanaian. The convenience offered by mobile communication services is obvious to everyone who patronizes that channel of communication. However, mass patronage does not necessarily imply accessibility, quality and economical services.
Poor connectivity continues the mar the joys of subscribers across service providers. Jammed lines impede communication. Phrases such as “the mobile phone you have dialled is either switched off or out of coverage area; the subscriber cannot be reached; please try again in a few minutes” often assail the ears of subscribers wanting to reach others. Whilst in some countries one encounters such statements only during certain peak periods and as such can accommodate the hold-ups, in Ghana those statements hold no credibility because the dialled phone could be in your other hand or the called could be standing next to you. Those statements are simply constant reminders that service providers in Ghana cannot be relied upon. At other times, one gets a busy tone but the call goes through anyway; in such situations, if the called recognizes the caller, s/he may return the call. Sometimes my phone would not ring for days but people would meet me and ask why I have switched off my phone. Poor connectivity is the order of the day. These are a few instances of the frustrations of the Ghanaian mobile phone subscriber yet the frequency is alarming.
Everytime a new service provider announces its presence in the country, subscribers desperately hope it represents improvement in cost, connectivity and other services but alas, that hope keeps eluding us. Unreliable communication services have pushed Ghanaians into desperation; many have become multiple subscribers. They patronize the services of different providers so that they can at least, fall on one at every needy time. Another reason for multiple subscriptions is cost reduction; it is relatively cheaper to communicate to subscribers of the same provider. Many Patrons therefore subscribe to a number of services in order to avoid exorbitant charges accruing from communicating across networks. One wonders whether such multiple subscribers actually save considering that they have to acquire different phones or chips and service each with units from the respective providers.
Of course what the service providers lack in quality services, they make up for in dubious promotional package and community services. So our service providers have conveniently metamorphosed into charitable organizations; they sponsor pageants, assist the needy, offer community help, fund reality shows and organize raffles—never mind that they cheat subscribers--to mention these. And money-loving Ghanaians are so enamoured by these ‘noble’ acts that they are allowed to gloss the fact that service providers are shamefully shirking their primary responsibility of providing communication services. The National Communications Authority fails to point out to communication service providers that they provide sub-standard services, or perhaps its members are preferred customers so receive better services! The Communications Minister has obviously not noticed that Ghanaians are being cheated by these providers.
Whilst corporate bodies have social responsibilities, it is unethical for them to hide behind community services to shirk their primary responsibilities. Currently the country has Communication Marketing Entities not Communication Service Providers; while the latter balances quality communication services with social commitments; the former proffers marketing gimmicks which camouflage as communication services. Please expand the communication lines to improve connectivity! Living in a country where regulations are flouted with impunity, one gets curious as to who speaks for the Cheated Subscriber!
The importance of communication in any human endeavour can never be overemphasized; in fact, the survival of humanity could be said to be contingent upon effective communication—oral, sign, written. The ability to conceive ideas and communicate such thoughts in a language understandable by others is a highly intellectual phenomenon that elevates the human species over other living organisms. That such communication is channelled variously also adds to human ingenuity and dynamism. Additionally, that human sophistication in communication has bettered with time can be perceived by innovative channels utilized and improved upon through civilizations to present times in which human communication across the globe is possible without physical movement. Mobile phones and Internet services have played crucial roles in de-emphasizing geographical barriers in human communication, raising accessibility to very high dimensions.
Even in cash-strapped communities, “mobile phones are helping to improve communication”. It is not surprising that a country like Ghana, the economy of which gives so much cause for concern, has citizens patronizing mobile communication services at a very high rate. All classes of Ghanaians--lettered and unlettered, females and males, young and old, employed and unemployed, rural and urban dwellers—patronize mobile phone services. Having several communication service providers competing in the country has increased supply which in turn has brought mobile phones within purchasing powers of the ordinary Ghanaian. The convenience offered by mobile communication services is obvious to everyone who patronizes that channel of communication. However, mass patronage does not necessarily imply accessibility, quality and economical services.
Poor connectivity continues the mar the joys of subscribers across service providers. Jammed lines impede communication. Phrases such as “the mobile phone you have dialled is either switched off or out of coverage area; the subscriber cannot be reached; please try again in a few minutes” often assail the ears of subscribers wanting to reach others. Whilst in some countries one encounters such statements only during certain peak periods and as such can accommodate the hold-ups, in Ghana those statements hold no credibility because the dialled phone could be in your other hand or the called could be standing next to you. Those statements are simply constant reminders that service providers in Ghana cannot be relied upon. At other times, one gets a busy tone but the call goes through anyway; in such situations, if the called recognizes the caller, s/he may return the call. Sometimes my phone would not ring for days but people would meet me and ask why I have switched off my phone. Poor connectivity is the order of the day. These are a few instances of the frustrations of the Ghanaian mobile phone subscriber yet the frequency is alarming.
Everytime a new service provider announces its presence in the country, subscribers desperately hope it represents improvement in cost, connectivity and other services but alas, that hope keeps eluding us. Unreliable communication services have pushed Ghanaians into desperation; many have become multiple subscribers. They patronize the services of different providers so that they can at least, fall on one at every needy time. Another reason for multiple subscriptions is cost reduction; it is relatively cheaper to communicate to subscribers of the same provider. Many Patrons therefore subscribe to a number of services in order to avoid exorbitant charges accruing from communicating across networks. One wonders whether such multiple subscribers actually save considering that they have to acquire different phones or chips and service each with units from the respective providers.
Of course what the service providers lack in quality services, they make up for in dubious promotional package and community services. So our service providers have conveniently metamorphosed into charitable organizations; they sponsor pageants, assist the needy, offer community help, fund reality shows and organize raffles—never mind that they cheat subscribers--to mention these. And money-loving Ghanaians are so enamoured by these ‘noble’ acts that they are allowed to gloss the fact that service providers are shamefully shirking their primary responsibility of providing communication services. The National Communications Authority fails to point out to communication service providers that they provide sub-standard services, or perhaps its members are preferred customers so receive better services! The Communications Minister has obviously not noticed that Ghanaians are being cheated by these providers.
Whilst corporate bodies have social responsibilities, it is unethical for them to hide behind community services to shirk their primary responsibilities. Currently the country has Communication Marketing Entities not Communication Service Providers; while the latter balances quality communication services with social commitments; the former proffers marketing gimmicks which camouflage as communication services. Please expand the communication lines to improve connectivity! Living in a country where regulations are flouted with impunity, one gets curious as to who speaks for the Cheated Subscriber!
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